Refund Policy

This policy covers digital game keys and other digital products purchased through the GameKiro Store, operated by Cosmic Store LLC. It applies alongside our Terms of Service.

1. Before you reveal a key

If you paid for an order but the key has not yet been revealed to you, contact support@gamekiro.com with your order reference. We will refund the order in full.

2. After a key has been revealed

Because a digital key can be used the instant it is revealed, we cannot offer a refund once a key has been shown to you, except where required by applicable consumer-protection law or where the key does not work as described (see below). Revealing a key is a deliberate, logged action on the order page — it does not happen automatically at checkout.

3. Faulty or invalid keys

If a key you received does not activate, was already redeemed, or does not match the product you purchased, contact support within 14 days of purchase. We will investigate and, where the fault is on our side, either replace the key or issue a refund. We do not automatically issue a second key for an order once one has been delivered — every replacement is reviewed by a person first.

4. Order delays or fulfilment problems

If you paid and your order does not fulfil within a reasonable time, it will be placed under review automatically and our team is notified. You do not need to request a refund immediately — contact support if you'd like an update or would prefer a refund instead of waiting.

5. Chargebacks

If you dispute a charge with your bank or card issuer instead of contacting us first, any keys on that order are revoked and the account may be reviewed for abuse. Please contact support before opening a dispute — most issues can be resolved faster that way.

6. How refunds are paid

Approved refunds are returned to the original payment method. Processing times depend on your payment provider and are outside our control.

7. Contact us

Cosmic Store LLC — support@gamekiro.com